FTC Consumer Complaints

 

The FTC is escalating the fight against illegal robocalls and non-robocalls using consumer complaints to guide call blocking efforts.

 Don’t you want to know how many complaints your consumer calls are generating?

Every year American consumers file approximately 6 million call complaints with the FTC.  The FTC is now releasing call complaint data in an effort to curb unwanted calls before they reach the consumer.  It is up to you to be aware of the number and type of complaints your consumer calls are generating so you can be proactive and reduce them before you have to respond to legal action or try to reinstate your blocked telephone number.

IMS is collecting consumer complaint data daily and making it immediately available to calling organizations in an effort to increase their awareness of complaints made against them.  With this knowledge, companies can change tactics and employ other calling strategies that will improve relations with consumers they are contacting.

Our database includes the calling telephone number, date and time of the call and complaint, consumers city and state, type of call and the consumers perception of whether or not it was automated.

With the IMS solution, calling companies can record their outbound telephone numbers and include from-to date ranges with descriptions of the types of calls being made.

Phone Number

From

To

Description

 

Select

9145551111

01/01/2017

12/31/2017

Reason for Calls

 

    

The subscribing company may then select which telephone numbers to report on and immediately receive the count of complaints occurring within the indicated date ranges.

Phone Number

Begin Date

End Date

Description

Total Complaints

Download

9145551111

01/01/2017

12/31/2017

Reason for Calls

182

    

From here you may download a file containing all the reported consumer data and described above in an easy-to-import-into-excel format.

Pricing for the service is $745 per year with unlimited reporting.  The data is updated daily.

Click on the Subscribe link to get started.  You will be given the option to pay by credit card or check.

 

 


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